3rd Party Pharmacy Policy

3rd Party Pharmacy Policy

At East Montgomery Animal Hospital, your pet’s health and safety are our highest priorities. To ensure the quality, authenticity, and efficacy of every medication, effective January 1, 2026, our hospital does not process prescription requests through 3rd party pharmacies (i.e. Chewy, 1800PetMeds, Amazon, and more).

Clients may purchase medications directly through our hospital or request a written prescription to be filled at a pharmacy of their choice.

Why We Have This Policy

• Protecting Client and Pet Data – In addition to your pet’s health, we are dedicated to protecting your data. We don’t feel comfortable sharing your and your pet’s information directly with third parties.
• Manufacturer Guarantees – Medication guarantees are typically honored only when products are purchased directly from a licensed veterinary hospital. These guarantees may cover diagnostic testing and treatment if a product fails or causes harm.
• Product Safety & Authenticity – We can only ensure proper storage, handling, and authenticity for medications dispensed directly through our hospital. Third-party pharmacies may pose risks of counterfeit, expired, or improperly stored products.
• Timely, Reliable Care – Filling prescriptions through our hospital helps prevent delays and ensures your pet receives the right medication as soon as it’s needed.
• Support for Adverse Reactions – If your pet experiences a reaction to medication purchased from our hospital, we can work directly with the manufacturer for support and reimbursement. This may not be possible with outside pharmacies.

Your Pharmacy Options

1. Fill Directly Through Our Hospital – We can dispense most medications on-site for immediate use, with full manufacturer support and product guarantees. Additionally, we often have coupons if you are purchasing multiple months of product.
2. Request a Written Prescription – If you prefer to use another pharmacy, we will gladly provide a written prescription upon request, provided your pet has a current exam on file and has completed any necessary testing.

Our Commitment

Your pet’s health and safety are our top priorities, and we appreciate your understanding and partnership in keeping your pet safe. By filling prescriptions directly through our hospital, you help ensure every medication meets veterinary standards for quality and care. We respect your choice and will provide a written prescription if requested, provided a current physical exam is on file.